Delivery Policy

Is there a delivery fee?
Delivery is free for orders Php1, 000 and above. Minimal Php50.00 delivery charge for orders below Php1, 000 with a minimum delivery purchase of Php250.00

Where do you deliver?
We deliver to anywhere in the Philippines. For orders outside Metro Manila and major cities in the Philippines, our customer service agent will contact you to discuss special arrangements.

How do I pay for my order?
MedExpress accepts payment through the following:
• Cash payment on delivery
• Credit or Debit Card payment on Delivery
• Bank Deposit
• BPI Secure Pay
• Cebuana Lhuillier PeraPal

What is your delivery lead time? MedExpress can delivery your medications needs within 4 hours in the following areas:
• Metro Manila
• Pampanga
• Cabanatuan City, Nueva Ecija
• Dagupan, Pangasinan
• San Fernando, La Union
• Baguio
• Cavite
• Laguna
• Cebu
• Dumaguete
• Bacolod
• Davao
• Cagayan de Oro
• General Santos City
• Butuan
• Zamboanga

Can I schedule the delivery of my order?
You may inform our online pharmacist through phone call about your preferred delivery date.

Can a representative receive my order on my behalf?
A representative must present a copy of your valid ID to our delivery representative when you are not personally available to receive your order. The representative should also be able to provide other documents such as your prescription and senior citizen ID and booklet.